The following abstract is about a completed OMNI project. This project summary offers insights into our expertise and value we bring to our clients' efforts to improve their operations.

The U.S. Department of Transportation (DOT) has nearly 10,000 specialists maintaining more than 25,000 facilities and systems in the National Airspace System (NAS). Forces beyond DOT's control are inspiring the organization toward a more customer oriented and performance-based work management system. Threats of privatization, National Performance Review (NPR) goals, Government Performance and Results Act of 1993 (GPRA), new technology, competition for national resources, and the expectation to perform are all prompting DOT executives to act.

To begin the process of developing and implementing an organizational performance measurement system, DOT's NAS maintenance organization asked OMNI for a "snapshot" of performance measurement models from a wide range of sources. They wanted a framework for learning how to tailor and implement organizational performance measurement techniques. In response, we produced a staff working paper describing the reasons for organizational performance measurement, models to implement performance measurement systems and select families of measures, and steps leading to development of an organizational performance measurement system. The paper helped executive and senior-level managers realize that performance measurement is a catalyst for improvement and a mechanism for focusing employees on what matters.

If you need to improve bottom-line performance and are not sure what to do, contact us at info@omni-ingineering.com

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